This category celebrates partnerships, collaborations and team working. This is the category for tourism businesses, both business to consumer and business to business facing and travel trade with new and innovative campaigns encouraging best practice, customer service and drive to offer a great and collaborative experience to every guest.
This category is for community tourism, destination management organisations (b2b), tour operators, destination marketing companies, destination management companies, transport operators, retail and entertainment venues. If you believe that “tourism is everyone’s business” – this might be the category for you!
A clear strategy to develop an experience that can be measured by “warmth of welcome”. Showing a proven track record of exceptional customer and client care and innovative approach to delivering an excellent Scottish hospitality experience. Examples that provide both qualitative and quantitative measures.