This category celebrates an individual on the front line of the customer service experience. Across Scotland, there are a huge number of people who unlock something special for every visitor – from tour guides to front of house staff – anyone who provides exceptional service and a memorable and personal touch.
We have in mind tourism guides, front of house staff, drivers and receptionists. Anyone who works on the front line of the tourism industry – but if you are a “service hero” in any appropriate role, please apply!
Judges will be looking for clear evidence within the time period from June 2018 – June 2019. Full entry criteria/help can be found alongside each question when you go to complete the entry form.