B&Bs and Guest Houses are at the front line of Scotland’s hospitality reputation and have the ability to provide a personal and memorable experience for every guest. This category celebrates going the extra mile to demonstrate heart-warming levels of customer service to every guest who steps through the door.
Any business that considers itself a Guest House or B&B and offers authentic and a genuinely warm hospitality.
A clear plan and ethos, a proven track record and examples of exceptional customer care and hospitality. Examples that provide both qualitative and quantitative measures. Judges will be looking for evidence of excellence and best practice in all areas of the business.