The accommodation sector is intrinsic to tourism. Representing the largest sector of tourism by spend, the hotel experience is a key contributor to many visitors lasting impressions of the Highlands and Islands. This award recognises the pursuit of excellence in customer service, care and creating a memorable experience.
Who should enter:
For hotels that demonstrate exemplary levels of customer service and satisfaction.
What the judges are looking for:
A clear strategy, a proven track record and evidence of exceptional customer care. Evidence that provide both qualitative and quantitative measures. NB each question should be answered in no more than 400 words.
Please register now to enter this category.