Highland & Islands Tourism Awards 2008

Recognising the potential of the Highlands and Islands Tourism Industry

Become a winner in the Highland Tourism Awards 2007

Customer Care

Note: Please register your details prior to completing this online application.

We strongly advise you to complete your entry on a Word document or similar BEFORE attempting to use the online forms - See Info

This award will recognise exceptional customer care in a way that reflects the tradition of Highland hospitality. In addition to excellence in service standards we are searching for those businesses that go that step further to create guest experience that is unsurpassed.
Importantly, the award will be given to a business large or small, whose philosophy of customer care runs through all aspects of the way the business operates. The award is open to all businesses participating in the Visit Scotland QA scheme.
For further information and assistance with the Quality Assurance schemes, please contact: qainfo@visitscotland.com or telephone: 01463 723040 or log on to the VisitScotland Quality Assurance Scheme web site.

Entry Form

Name:
Business Name:
Contact Phone:
Contact Email:
Contact Web:
   
Nominating
Self
Other
If Nominating Other  
Name:
Business Name:
Web Address:
Phone Number:
   
Please provide information which shows that your business is involved in continuous improvement of customer care.
(You may use guest questionnaires, client feedback forms, visit scotland QA scoring sheets which provide evidence of improved scores, service standards and checklists, evidence of reduction in number of complaints.)
Please tell us why you feel that customer care is important to both your business and to the highlands of Scotland.
How does your business keep up to date with customers changing expectations and what plans do you have to ensure that you will continue to improve the quality of service?
 
Attach supporting material
Please ensure the file size is below 0.75MB. (750 kilobytes) & consider compressing your files with Winzip or similar.
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